Frequently Asked Questions

Studying in a country abroad can be exciting and sometimes a little bit scary. We will take away all your worries and questions from the first moment till your last days in Holland. Didn’t found your answer in the frequently asked questions? Don’t hesitate to contact us directly. We are happy to help.

 Accommodation & Services

What services are included in the monthly rent price?

We believe that a worry free stay with everything well arranged for you is the essential foundation to gain a great international experience. We love to give you the key handles and guidance during your stay in order to be a part of your unforgettable experience. We think these services and costs are all essentials and therefor included:

  • Fully furnished student accommodation
  • Fully equipped kitchen(s)
  • All utilities; use of gas, water, electricity, Wi-Fi, municipal taxes, waste management
  • Airport pick up service during pick-up days
  • Serviced bike of our partner Swapfiets
  • 24/7 emergency service
  • Free access to all our SHH Social events, including our ‘Welcome to Holland’ party
  • Free access to our weekly Yoga classes
  • Dutch public transport card and Dutch SIM card
  • Maintenance services; fire & safety, central heating system
  • Customer support
  • Medical assistance
  • 9% VAT

What additional services do you offer?

Cleaning package (mandatory)

We believe that a clean living environment is essential for a comfortable stay, so we aim to keep our properties tidy and clean for everyone.

• Every 2 weeks our lovely cleaning ladies will clean the common areas like kitchens, bathrooms, toilets and hallways
• Our maintenance team will support the cleaning team every 3 months for periodic maintenance. This means, maintaining the essential machines and devices in the accommodation like the washing machine. Also they will fix all the minor shortcomings in the house they can find during these visits
• If you have a garden attached to your student accommodation, our gardener will maintain the garden twice a year
• End of tenancy cleaning (€125,-) is included in this cleaning package

The cleaning package is mandatory for every resident and paid in the down payment. The costs of the package is €370,- for a stay of 1 semester, and €595,- for 1 year.

Bedding package (optional)

We offer a full good quality bedding package ready in your room when you arrive, so you don’t have to hassle with bringing or finding decent bed linen. Our bedding package contains:

  • mattress protector
  • fitted sheet and duvet cover
  • 4 seasons duvet (1 for the winter and 1 for the summer)
  • 1 pillow
  • 1 towel

So everything you need for a clean and comfortable bed! This package is not mandatory and you can order our bedding package for €99,- during the booking process of your room.

Personal Fridge (optional)

We have a fridge and freezer in every kitchen which can be used by all residents. However, some residents like to have an own fridge in their room. This is why we offer the rental of a personal fridge. This is an extra fridge to be placed in your room, slightly bigger than an average hotel room fridge. The price of this fridge rental is €17,50 per month. Of course, we will make sure it is ready to use when you arrive, how cool is that! You can add your personal fridge during the booking process of your room.

What furniture is included in the rooms?

The pictures of the rooms tell the story, every room will have everything you need for a comfortable stay. All rooms are at minimum equipped with:

  • Comfortable bed
  • Nightstand with lamp
  • Smart TV
  • Desk and office chair
  • Wardrobe
  • Wooden picture frame
  • Curtains or blinds
  • Laptop stand
  • Laundry rack
  • Mood lighting

The Silver Windmill rooms will have an extra storage cabinet and a beanbag if it fits in the room. The Golden Windmill rooms have more space, so all these rooms are equipped with a sofa. This creates a nice sitting area where you can hang out in front of your TV.

The Diamond Windmill rooms are very spacious, have more extras and have an even better sitting area with bigger TV. The Diamond Windmill + rooms offer something extra. Visit the specific rooms at the overview rooms page to see what they offer.

Is the kitchen fully equipped?

Yes, every kitchen is fully equipped with dishes, cutlery, glasses, pots and pans and water cooker. You will also have a stove, fridge and freezer combination and a microwave/oven. You can start cooking immediately after your arrival!

Do I have internet and my own TV?

Yes, you’ll have! All our accommodations and rooms are equipped with flat-screen Smart TVs and Wi-Fi connection.

Can I do my laundry for free?

Yes, you can! Every accommodation is equipped with a washing machine in the common area, which can be used for free.

What bike will I receive?

We provide you with your own bike during your whole stay in Tilburg to make sure that you arrive quickly at the university or city center.

You will receive an Original serviced bike of our partner Swapfiets in the first week of your arrival. The service of Swapfiets is great for international students and we have an exclusive partnership specially for our residents.

Do you have a flat tire or your bike is broken? Just get in touch with them by app, phone or mail and within 1 day they provide you with a working bicycle at a location chosen by you. What a cool service!

What are the SHH social events?

Do you like to join a party or social activities? Or are you not used to social events and would you like to step outside of your comfortzone?  We make sure all is well organized for you so that you only have to participate. We are more than happy to welcome you at our events. Nothing is mandatory, if you feel like it then feel free to connect!

We always start the year with our ‘Welcome to Holland’ party at the bar of I*ESN Tilburg (student association for internationals). It’s a great opportunity to get to know your housemates in a casual athmosphere!

Every year we will organize more fun group activities. For more info about the events:

What are the SHH sports services?

Besides that sport is good for your body and mind it also is a good way to socialize and meet new people during your stay in Tilburg. Join our weekly Yoga lessons given by a professional yoga teacher! Lower your stress levels, learn how to relax better and keep your body and mind flexible.

With how many students do I share the accommodation?

We believe that living in a typical Dutch student house, is the most social way of living abroad as an international student. The best friendships grow when you cook or dine together with your housemates. It definitely creates a close bond when you live together under one roof.

We offer different student houses around the city and each house and room is unique. Depending on your wishes you can choose to live in a student house with a total of 4 rooms or even in a house with a total of 11 rooms. You can even choose for a female only house if you wish to live with only girls. In the description of the offered rooms you will find the details of the house and the total amount of rooms in the student accommodation.

Who will be my housemates?

After you finished the booking of your room we will open a Facebook group with all the residents of your student house. Through here you can already get in touch with eachother before your arrival!

Tilburg University rooms
About 160 rooms are reserved by Tilburg University for the Degree seeking students such as Pre-Master, Masters or Bachelors. So all our residents are first year international degree seeking students so it will be easy to make new friends!

Fontys University rooms
About 40 of our rooms will be offered to international Exchange and Bachelor students of Fontys University Tilburg. All our residents are new incoming international students, so it will be easy to make new friends!

Do you offer accommodations for only females?

Yes we do. We try to meet everyone’s wishes the best we can so that’s why we offer 2 student houses for only females. The accommodations are Statenlaan 77 and Huijsmansstraat 14 for Tilburg University students.

We do like to point out that from our experience a mixed gender house works great. It’s good for the atmosphere in the house and for developing your social skills. Still not convinced? We are happy to welcome you in one of our female only houses.

Do the accommodations have a common living area?

We always aim to create a place in our student houses where you can dine together or hang out with your housemates and friends. Within these moments friendships are created and great memories are made.

All houses are unique so the space of the common kitchen or living area differs. You’ll find houses with a great living area with a sofa and tv or even a small private cinema in the basement. Or you’ll find a house with a small dining table in the kitchen as the center of the house.

You’ll find the specifics of the accommodation on our booking system in the overview rooms. Once clicked on a room scroll down to Specifics or filter on ‘Living / Dining area’.

What is the distance between the student accommodations and the University?

All our student houses are located in Tilburg in the main student neighborhoods and Tilburg University and Fontys University are always very well accessible by bike or bus. Also the city center is always easy to reach.

For more information about the locations of our student houses please go to our webpage Accommodations and go to the map under Our locations.

For more information about the distances to the main spots of the accommodations please go to our booking system, click on a room and scroll down to How far are the main spots?

 Bookings

How do I book a room?

1. First things first! You will choose a room that fits your whishes in our overwiew rooms page. Our rooms are located at different student houses and locations throughout the city. Tilburg University, Fontys University and the city center are always accessible by bike.

2. Once you’ve choosen a room you can click on the ADD button and your room will be placed in your Cart. You will find more information about your booking and the details of the down payment. You can also book one of our additional services like the bedding package and your personal fridge.

3. Next, if you click on Finalize booking you can fill in your personal details, upload your acceptance letter and copy of your passport. On this page you can also choose the payment method and make the down payment.

4. Once you’ve made the down payment the room is yours! One of our team members will get in touch with you within 5 working days to formalize the booking by sending a signed lease contract and all arrival and practical information.

Please note that the moment you’ve placed your room in your Cart the room will be reserved for 30 minutes. In these 30 minutes you will have to finalize the booking. After 30 minutes the room will be placed out of your Cart automatically.

I booked and paid for my room, what happens next?

First we will check if your booking details and documents are correct. If all information is complete then we will personally get in touch with you and send you a signed lease contract and the arrival information document within 5 working days. If the booking details are not correct or complete we will get in touch with you sooner in order to collect the right documents and details.

Once we received the signed lease contract by you, your booking is final and we will keep you up to date about all practical matters and your arrival in Holland!

What is the tenancy deposit for?

You will have to pay a tenacy deposit of €650,- in total. The tenancy deposit is divided in two parts, the regular deposit is €500,- and the sustainable footprint deposit is €150,-. The sustainable footprint deposit is intended to secure settlements in case of excessive use of gas, electricity and water and for extra waste management measures.

You will receive your full deposit back within 10 working days after the end date of your leasecontract if:

  • At the end of your rental period nothing is broken, the room is left clean and you didn’t smoked inside of the house*
  • You have given back all the keys and ov chip-card
  • You returned your bike to our partner Swapfiets
  • You have signed your ‘Notification of abroad form’ to make sure you will be unregistered at the municipality of Tilburg
  • There are no outstanding payments

*Please note that we have a strict policy about smoking inside of the house, once we noticed you smoked you won’t receive your deposit back.

What is the cancellation policy?

If you cancel your international experience and cancel your application at Tilburg University or Fontys University you can also cancel the booking of your room with us, at least before 1-7-2020. You need an official statement of your admission officer with the cancellation of your course. Booking and transfer costs are non refundable.

After 1-7-2020 it’s not possible to cancel the room anymore and you will be responsible for the full rent period contract with the resulting costs.

However, after 1-7-2020 we will certainly fully commit ourselves to keeping the costs as low as possible for you. For example by finding a new suitable tenant who is willing to sublet or take over your contract. Please note that subletting on your own is strictly forbidden without permission of your landlord.

Is your remaining contract period less than 4 months? Our policy is that we won’t give permission for subletting the room, in no case. This out of respect for your house mates and to maintain the living environment in the house.

Tilburg University Bookings

What lease period for Tilburg University students do you offer?

A total of 160 of our rooms are reserved by Tilburg University for Degree seeking students and these rooms have a fixed contract length of approximately 1 year. The lease period will be from the 1st of August 2020 until between the range of the 31st of July 2021 – 12th of August 2021 (please check the exact lease period of the rooms on the room specific pages of our booking website).

All our rooms are reserved for new incoming international Degree seeking students of Tilburg University.

Are you an Exchange student for 1 semester? Every year we have a small amount of rooms available for you. Subscribe here for housing and we will inform you about our availability.

What documents are required to book a Tilburg University room?

Our student rooms are exclusively reserved by Tilburg University for their new incoming international Degree students who are (un)conditionally approved and received their (un)conditionally acceptance letter.

During the booking process we ask you to upload the acceptance letter along with a copy of your passport so we can finalize your booking. After we received your acceptance letter of Tilburg University, copy of your passport and the total down payment, your booking is complete and the room is yours!

To formalize the booking we will send you a signed copy of the lease contract within 5 working days.

I don’t have an unconditional acceptance letter of Tilburg University yet, can I book a room?

Yes, you can book your room with both a conditional and unconditional acceptance letter of Tilburg University.

It’s not possible to book a room without an acceptance letter.

What costs are payable in the down payment of a Tilburg University room?

You can choose to pay the full period of rent in 2 instalments or in 3 instalments. So you can choose to pay half of the total upfront (2 instalments) or one third of the total rent upfront (3 instalments). Please note that if you choose for the 3 instalments payment method we additionally require €75,- administration costs. The total down payment contains:

  • The total amount of rent for 2 or 3 instalments
  • Booking costs of €375,-
  • Cleaning costs of €595,- (This payment contains the cleaning package of €470,- with the cleaning of common areas every 2 weeks included + End of tenancy cleaning costs of €125,-)
  • Tenancy deposit of €650,- (refundable after check out)
  • Transfer cost (Creditcard 2,81 % of the total payment and Paypal 5,41% of the total payment)

Additional services:

  • Bedding package of €99,-
  • Personal fridge, 1 month of rent €17,50

What is the payment method for Tilburg University bookings?

Once you have chosen your room and placed in your Cart you can start finalizing your booking. The last step is to make your down payment by Credit cardor PayPal. You can choose between 2 options to complete the full payment:

2 instalments, + €0,- administration costs
3 instalments, + €75,- administration costs

If you choose for 2 instalments then the 2nd payment is due before the 1st of September 2020.

If you choose for 3 instalments then the 2nd instalment is due before the 1st of September 2020 and the 3rd and last instalment before the 1st of December 2020.

Where can I find an example of the lease contract for Tilburg University students?

You can find an example of the lease contract here.

You can find the general terms and conditions here.

Fontys University Bookings

What lease period for Fontys University students do you offer?

A total of 40 of our rooms are reserved by Fontys University Tilburg (all departmens) for their new incoming students. We offer both student houses for Bachelor students (1 year) and for Exchange students (1 semester). The lease contracts have a fixed contract length.

For Exchange students (1 semester): 1st of August 2020 until 31st of January 2021.

For Bachelor and 1 year Exchange students: The lease period will be from the 1st of August 2020 until between the range of the 31st of July 2021 – 12th of August 2021 (please check the exact lease period of the rooms on the room specific pages of our booking website).

What documents are required to book a Fontys University room?

Our student rooms are exclusively reserved by Tilburg University for their new incoming international Degree students who are (un)conditionally approved and received their (un)conditionally acceptance letter.

During the booking process we ask you to upload the acceptance letter along with a copy of your passport so we can finalize your booking. After we received your acceptance letter, copy of your passport and the total down payment, your booking is complete and the room is yours!

To formalize the booking we will send you a signed copy of the lease contract within 5 working days.

What costs are payable in the down payment for a room for an Exchange student of a Fontys University room?

You can choose to pay the full period of rent in 1 instalment or in 2 instalments. So you can choose to pay the total rent upfront (1 instalment) or half of the total rent upfront (2 instalments). Please note that if you choose for the 2 instalments payment method we additionally require €75,- administration costs. The total down payment contains:

  • The total amount of rent for 1 or 2 instalments
  • Booking costs of €375,-
  • Cleaning costs of €370,- (This payment contains the cleaning package of €245,- with the cleaning of common areas every 2 weeks included + End of tenancy cleaning costs of €125,-)
  • Tenancy deposit of €650,- (refundable after check out)
  • Transfer cost (Creditcard 2,81 % of the total payment and Paypal 5,41% of the total payment)

Additional services:

  • Bedding package of €99,-
  • Personal fridge, 1 month of rent €17,50

What costs are payable in the down payment for a room for a Bachelor student of a Fontys University room?

You can choose to pay the full period of rent in 2 instalments or in 3 instalments. So you can choose to pay half of the total upfront (2 instalments) or one third of the total rent upfront (3 instalments). Please note that if you choose for the 3 instalments payment method we additionally require €75,- administration costs. The total down payment contains:

  • The total amount of rent for 2 or 3 instalments
  • Booking costs of €375,-
  • Cleaning costs of €595,- (This payment contains the cleaning package of €470,- with the cleaning of common areas every 2 weeks included + End of tenancy cleaning costs of €125,-)
  • Tenancy deposit of €650,- (refundable after check out)
  • Transfer cost (Creditcard 2,81 % of the total payment and Paypal 5,41% of the total payment)

Additional services:

  • Bedding package of €99,-
  • Personal fridge, 1 month of rent €17,50

What is the payment method for Fontys University bookings?

Once you have chosen your room and placed in your Cart you can start finalizing your booking. The last step is to make your down payment by Credit card or PayPal. You can choose between 2 options to complete the full payment:

  • 1 instalment, + €0,- administration costs
  • 2 instalments, + €75,- administration costs

If you choose for 2 instalments then the 2nd payment is due before the 1st of September 2020.

Where can I find an example of the lease contract for Fontys University students?

For Exchange students: you can find an example of the lease contract here.

For Bachelor students: you can find an example of the lease contract here.

You can find the general terms and conditions here.

Arrival & Practical matters

What are the latest updates concerning the coronavirus?

Update 27-5-2020:

The Netherlands is loosening a lot of the restrictions in the upcoming weeks/months so we are getting closer to our ‘normal lives’ again. Only the big music festivals and events with thousands of people have restrictions that last longer than the 1st of September, for now all other activities can proceed on the 1st of September the latest.

Also positive news concerning the Dutch universities, all want to open their campuses with the start of the Academic year and aim to educate their students both on campus as online, they call it ‘Hybrid education’. The universities will give priority to educate 1st year students on campus. So it’s very likely to expect that all 1st year international students must be present to attend (work)classes on campus. Further concrete plans will be published in the upcoming weeks.

For the latest updates about the Coronavirus and the plans of Tilburg University, please go to the webpage information concerning coronavirus of Tilburg University.

How does the coronavirus affects your services?

We believe that living in Tilburg as an international student is 50% of the learning curve and essential for the personal development during the international experience. You learn so much more than just the educational part on the university, while living in a foreign country. Your social skills, living and taking care of your own, making own decisions, learning of other cultures and so on.. This experience and interaction is vital.

Even in the worst case scenario of 100% online education until January 2021, we fully commit ourselves to make sure our residents will gain a great international experience. We truly believe living in Tilburg is always the best option and we hope you feel the same and we can welcome you in August!

We can fully continue with providing our unique services for the new incoming students in August, adapted to the applicable safety regulations:

  • All our student accommodations and student rooms will be fully furnished with all comforts and all accommodations will be completely cleaned and desinfected by a proffesional cleaning company before arrival
  • The airport pick up days on the 11th, 12th, 18th and 19th of August are final, with due observance of the safety rules. Depending on the regulations we decide later whether we facilitate the use of buses or transport by train
  • Our car arrival days on the 9th and 16th of August are final, with due observance of the safety rules
  • The personal check-in at your new accommodation will be available during the airport pick up days
  • Our Welcome to Holland party will take place on the 8th of September, events like ours are possible after the 1st of September
  • Our Yoga classes will start in September
  • Your own bike of Swapfiets can be picked up at the shop or delivered at your home

If necessary we will take extra measures in order to follow the guidelines concering the coronavirus set out by the Dutch government.

How does the airport pick-up day looks like?

You don’t have to worry when you leave your home country because everything is well arranged for you. We like to give everyone a warm and worry-free welcome, so we start with picking you up of the airport!

We organize an airport pick up for all new incoming residents of Student Housing Holland on 4 dates in August 2020. We will gather at one specific point at Schiphol airport or Eindhoven airport and all day our buses commute between the airports and Tilburg.

We will take you to your new home and one of our team members will show you the accommodation and helps you with checking in. Your keys along with all other kinds of practical information will be handed over to you during the check in.

The airport pick up dates are on:

  • 11th of August 2020
  • 12th of August 2020
  • 18th of August 2020
  • 19th of August 2020

We strongly advise to book your flight and arrive at Schiphol airport or Eindhoven airport on one of these dates. If you arrive outside of our airport pick up dates or planning to arrive by train, please contact us to discuss the check-in possibilities.

Can I arrive by car?

Yes you can. From our experience arrivals by car in the weekends are way less stressful then arriving on a weekday due to the traffic jams (work traffic + summer holidays traffic). That’s why we have a team ready for in the weekend to welcome you at our office where you can pick up your keys and receive all the information you need to get your experience in the Netherlands started!

We organise two Car arrival days on the 9th and 16th of August between 10:00 AM – 6:00 PM.

We will welcome you at our office, the address is:

Willem II straat 6A, 5038BG Tilburg

How does the first week of your arrival looks like?

After you unpacked your belongings, get familiair with your new home and meet your housemates, you can start arranging the other essential practical matters and start your international experience!

Most questions will arrise during the first weeks of your arrival. As we are your First friend in Town we are happy to help with your questions so don’t hesitate to contact us.

First of all we strongly advise to arrive on our airport pick up dates so you can attend all activities and have a comfortable start of your international experience.

Tilburg University students will attend the organized Registration days by Tilburg University on the 13th or 14th of August. During these Registration days you can also pick up your own bike of our partner Swapfiets at the Tilburg University campus.

On the 8th of September we will organise our own ‘Welcome to Holland’ party in the bar of I*ESN Tilburg (students association for internationals).

What do I need to bring?

Our rooms and kitchens are fully furnished, so you only need your clothes, books, towels, toiletries, laptop and your favorite pictures. Don’t forget to bring some fun decorations and personal stuff with you so that you feel immediately at home in your new room.

You don’t have to bring a bedding package if you don’t have the room for it in your suitcases. We offer a full bedding package, for more info go to What additional services do we offer?

What to do in case of a problem or emergency?

If something is wrong within the house feel free contacting us at service@studenthousingholland.com. Our team will handle your questions from there and we will always aim for a suitable and fast solution.

In case of an emergency, like fire, power shutdown or extreme leakage, you can call us by using our 24/7 emergency service.

What if something is broken in my room?

We offer comfortable student accommodations and that includes good quality furniture for which we are very mindful. If any furniture is broken we will replace it immediately. Please note that the cost will be deducted from your deposit if the damage is considered as more than normal wear and tear.

What to do when I lose my key?

Losing your key can happen to anyone of us so don’t feel bad if it happens to you. If you have lost your key and you can’t enter your house or room anymore, please contact us and we will come to your location and hand over your new key. Please note that the costs for replacing a key are €30,-.

Can I have my friend visit me and stay at my room?

Yes, you are allowed to have your friend over but not for longer than 3 days.

Note: You are responsible for the people that visit your accommodation in case of nuisance or damage.

What kind of heating system is installed in the accommodations and how does it work?

Every property of Student Housing Holland is provided with a proper central heating system. In all properties the temperature is set to 21°C. The central heating system will always automatically aim for 21°C minimum. Please note, this is higher than the normal temperature in Dutch houses; households have installed their thermostat to 19.5°C.

Every room is installed with an adjustable heater. Your adjustable heater(s) have 5 levels of warmth. Level 3 is the right level to keep the room at a comfortable temperature. Please turn your heater(s) to level 1 or 2 when leaving your room for longer than one hour and at night. If the adjustable heater in your room is not heated, the temperature has reached 21°C. If the temperature drops under 21°C your heaters in the room will go on again. So, you don’t have to worry if the heater is not hot every hour of the day.

The Netherlands is the second most expensive country of Europe when it comes to energy and gas prices, so please avoid unnecessary use. In case of excessive use, it might be necessary for us to charge you an additional fee.

“Think about the environment and help us with creating a more sustainable use of energy.”