Frequently Asked Questions

Studying in a country abroad can be exciting and sometimes a little bit scary. We will take away all your fears and questions from the first moment till your last days in Holland. Didn’t found your answer in the frequently asked questions? Don’t hesitate to contact us directly. We are there for you at any moment of the day.

 Accommodation

What do I need to bring?

Our rooms and kitchens are fully furnished, so you only need your clothes, books, towels, toiletries, laptop and your favorite pictures. Don’t forget to bring some fun decorations and personal stuff with you so that you feel immediately at home in your new room. You don’t have to bring a bed linen package if you don’t have the room for it in your luggage. We offer a full bedding package, for more info go to What are the additional costs and services?

What furniture is included in the rooms?

The pictures of the rooms tell the story, every room will have everything you need for a comfortable stay. All rooms have included:

  • Comfortable bed
  • Nightstand with lamp
  • Flat screen TV with Google chrome cast
  • Desk and office chair
  • Wardrobe
  • Picture frame
  • Curtains and blinds
  • Laptop stand
  • Laundry rack
  • Mood lighting

The Silver Windmill rooms will have an extra storage cabinet and a beanbag if possible. The Golden Windmill rooms have more space, so all these rooms are equipped with a couch. This creates a nice sitting area where you can hang out in front of the TV.

The Diamond Windmill rooms are very spacious, have more extras and have an even better sitting area with bigger TV. The Diamond Windmill plus rooms offer something extra on top of the diamond rooms. Visit the specific rooms at the overview rooms page to see what they offer.

Is the kitchen fully equipped?

Yes, every kitchen is fully equipped with dishes, cutlery, glasses, pots and pans and water cooker. You will also have a stove, fridge and freezer combination and a microwave/oven. You can start cooking immediately after your arrival!

With how many students do I share the accommodation?

We offer different student houses and each house is unique. Depending on your wishes you can choose to live in a student house with a total of 4 rooms or even in house with a total of 11 rooms. In the description of the offered rooms you will find the total amount of rooms in the student accommodation.

Who will be my housemates?

Fontys ACI rooms
All the rooms will be offered to international exchange students of Fontys ACI Tilburg. All our accommodations are mixed student houses, so you will have both male as female housemates. All our residents are new incoming international exchange students, so it will be easy to make new friends!

Tilburg University rooms
All our accommodations are mixed student houses so you will have both male as female housemates. All our residents are first year international degree seeking students so it will be easy to make new friends!

Do I have internet and my own TV?

Yes, you have! All our accommodations and rooms are equipped with flat-screen TVs and Wi-Fi connection.

Can I do my laundry?

Yes, you can! Every accommodation is equipped with a washing machine, which can be used for free.

What is the distance between the student accommodations and Fontys University ACI?

Once you clicked on one of the rooms you will find the location of the student accommodation and its location to the main spots in the Google map. Fontys University ACI and the city center are always accessible by bike.

What is the distance between the accommodation and Tilburg University?

Once you clicked on one of the rooms you will find the location of the student room and its locations to the main spots in the Google map. Tilburg University and the city center are always accessible by bike.

What kind of heating system is installed in the accommodations and how does it work?

Every property of Student Housing Holland is provided with a proper central heating system. In all properties the temperature is set to 21°C. The central heating system will always automatically aim for 21°C minimum. Please note, this is higher than the normal temperature in Dutch houses; households have installed their thermostat to 19.5°C.

Every room is installed with an adjustable heater. Your adjustable heater(s) have 5 levels of warmth. Level 3 is the right level to keep the room at a comfortable temperature. Please turn your heater(s) to level 1 or 2 when leaving your room for longer than one hour and at night. If the adjustable heater in your room is not heated, the temperature has reached 21°C. If the temperature drops under 21°C your heaters in the room will go on again. So, you don’t have to worry if the heater is not hot every hour of the day.

The Netherlands is the second most expensive country of Europe when it comes to energy and gas prices, so please avoid unnecessary use. In case of excessive use, it might be necessary for us to charge you an additional fee.

“Think about the environment and help us with creating a more sustainable use of energy.”

 Bookings

What contract lengths for Fontys University ACI students do you offer?

Our rooms are reserved by Fontys University ACI with a fixed contract length, starting on the 28th of January 2019 until the 31st of July 2019.

What contract lengths for Tilburg University students do you offer?

Our rooms are reserved by Tilburg University for Degree seeking students, the rooms have a fixed contract length of 1 year. Please note that for the new incoming students in January 2019 the check-in dates of the rooms can differ from house to house.

All our rooms are reserved for new incoming international degree seeking students of Tilburg University, so unfortunately we are not able to provide our services to exchange students (1 semester).

What services are included in the monthly rent price?

  • Fully furnished rooms
  • All costs like gas, water, electricity, municipal taxes and VAT
  • Fully equipped kitchen
  • Wi-Fi
  • 24/7 emergency service
  • Airport pick up
  • Your own bike
  • Shared Sports membership at Basic Fit gym
  • I*ESN membership for the best parties and social activities
  • Appointment for a Dutch bank account
  • Public transport card with an initial credit of € 5,-
  • Dutch SIM card with an initial credit of € 15,-

What are the additional costs for Fontys University ACI rooms?

Cleaning package
We like to keep our properties tidy and clean. Every 2 weeks our cleaning and maintenance team will clean the common areas like kitchens, bathrooms, toilets and hallways. This package is mandatory for every resident and payable in the down payment to secure your room. The costs of the cleaning package is €245,- for the total lease period of 1 semester.

Bedding package
We offer a full bedding package so that you don’t have to hassle with bringing or finding decent bedlinen. Our bedding package contains: mattress protector, fitted sheet and duvet cover, 4 seasons duvet (1 for the winter and 1 for the summer), 1 cotton pillow and 1 towel. So everything you need for a clean and comfortable bed! This package is not mandatory and you can order our bedding package for €95,- during the booking process of your room.

Personal Fridge
We have a fridge and freezer in every kitchen which can be used by all residents. However, some residents like to have an own fridge in their room. This is why we offer the rental of a personal fridge. This is an extra fridge to be placed in your bedroom, slightly bigger than an average hotel room fridge. The price of this fridge rental is €17,50 per month. Of course, we will make sure it is ready to use when you arrive, how cool is that! You can add your personal fridge during the booking process of your room.

What are the additional costs for Tilburg University rooms?

Cleaning package
We like to keep our properties tidy and clean. Every 2 weeks our cleaning and maintenance team will clean the common areas like kitchens, bathrooms, toilets and hallways. This package is mandatory for every resident and payable in the down payment to secure your room. The costs of the cleaning package is €475,- for the total lease period of 1 year.

Bedding package
We offer a full bedding package so that you don’t have to hassle with bringing or finding decent bedlinen. Our bedding package contains: mattress protector, fitted sheet and duvet cover, 4 seasons duvet (1 for the winter and 1 for the summer), 1 cotton pillow and 1 towel. So everything you need for a clean and comfortable bed! This package is not mandatory and you can order our bedding package for €95,- during the booking process of your room.

Personal Fridge
We have a fridge and freezer in every kitchen which can be used by all residents. However, some residents like to have an own fridge in their room. This is why we offer the rental of a personal fridge. This is an extra fridge to be placed in your bedroom, slightly bigger than an average hotel room fridge. The price of this fridge rental is €17,50 per month. Of course, we will make sure it is ready to use when you arrive, how cool is that! You can add your personal fridge during the booking process of your room.

How do I book a room?

1. First things first! You will choose a room that fits your whishes in our overwiew rooms page. Our rooms are located at different student houses and locations throughout the city, Fontys ACI or Tilburg University and the city center are always accessible by bike.

2. Once you choose a room you can push the ADD button and your room will be placed in your Cart. There you will find more information about your booking and which costs are included in the down payment. You can also book one of our additional services like the bedding package and your personal fridge here.

3. Next if you push on Finalize booking you can fill in your personal details, upload your acceptance letter and copy of your passport. On this page you can also choose the payment method and make the down payment.

4. Once you made the down payment the room is yours! One of our team members will get in touch with you within 5 working days to formalize the booking by sending a signed lease contract.

Please note that the moment you placed your room in your Cart the room will be reserved for 30 minutes. In these 30 minutes you will have to finalize the booking. After 30 minutes the room will be placed out of your Cart automatically.

What documents are required to book a Fontys University ACI room?

Our student rooms are exclusively reserved by Fontys University ACI for their international exchange students who are conditionally approved. During the booking process we ask you to upload:

  • Your signed housing form received by Fontys University ACI
  • A valid copy of your passport

After you finalized your booking on this website we will check both documents and personal details. If all the information is valid, your booking is complete and the room is yours!

To formalize the booking we will send you a signed copy of the lease contract within 5 working days.

What documents are required to book a Tilburg University room?

Our student rooms are exclusively reserved by Tilburg University for their international Bachelor and Master students who are conditionally approved and received their (un)conditionally acceptance letter. During the booking process we ask you to upload the acceptance letter along with a copy of your passport so we can finalize your booking. After we received your acceptance letter of Tilburg University, copy of your passport and the total down payment, your booking is complete and the room is yours!

To formalize the booking we will send you a signed copy of the lease contract within 5 working days.

I don’t have an acceptance letter of Tilburg University but only a conditional acceptance letter, can I book a room?

Yes, you can book your room with a conditional acceptance letter of Tilburg University if you are a first year degree seeking student (Bachelor or Masters)

What is included in the down payment of a Fontys University ACI room?

Once you have chosen your room in your Cart and start finalizing your booking, the last step is to make your down payment by Credit card.

To finalize your booking we require a down payment which contains:

  • 2.13 months’ of rent (28-31 January, February and July 2019)
  • 1 month deposit for the furniture
  • One-time booking costs of €375,-
  • One-time cleaning costs of €475,-
  • Credit card costs of 3,5% of the total payment

Please note that the total down payment will range between €2.310,- to €2.570,- (Silver Windmill – Diamond Windmill).

Additional services:

  • Bedding package of €95,-
  • Personal fridge of 2.13 months’ of rent €37,28

What is included in the down payment of a Tilburg University room?

Once you have chosen your room in your Cart and start finalizing your booking, the last step is to make your down payment by Credit card.

To finalize your booking, we require a down payment which contains:

  • Rent of start date contract until end of January, February and last month of rent
  • 1 month deposit for the furniture
  • One-time booking costs of €295,-
  • One-time cleaning costs of €475,-
  • Credit card costs of 3,5% of the total payment

Additional services:

  • Bedding package of €95,-
  • Personal fridge of 2 months’ of rent €35,-

What is the deposit for?

You will have to pay a deposit for the use of the furniture. We like to offer comfortable student accommodations and that includes furniture for which we are mindful. If any furniture is broken we will replace it immediately. Please note that the costs will be deducted from your deposit.

You will receive your full deposit back within 10 working days after your check out date if:

  • At the end of your rental period nothing is broken, the room is left clean and you didn’t smoked inside of the house*
  • You have given back all the keys, ov chip-card and your bike
  • You have signed your ‘Notification of abroad form’ to make sure you will be unregistered at the municipality of Tilburg
  • There are no outstanding payments

* Please note that we have a strict policy about smoking inside of the house, once we find you smoked you won’t receive your deposit back.

What is the cancellation policy for Fontys University ACI rooms?

If you cancel your international experience and cancel your application at Fontys University ACI you can also cancel the booking of your room with us, at least before 1-1-2019. You need an official statement of your admission officer of Fontys University ACI with the cancellation.

After 1-1-2019 it’s not possible to cancel the room anymore and you will be responsible for the full rental costs of the whole lease period. If you cancel before 1-1-2019 and provide us with the official statement of your admission officer we will refund your down payment within 2 weeks. Please note that your booking costs will not be refunded.

What is the cancellation policy for Tilburg University rooms?

If you cancel your international experience and cancel your application at Tilburg University you can also cancel the booking of your room with us, at least before 1-1-2019. You need an official statement of your admission officer of Tilburg University with the explained cancellation of your course at Tilburg University.

After 1-1-2019 it’s not possible to cancel the room anymore and you will be responsible for the full rent period contract with the resulting costs. If you cancel before 1-1-2019 and provide us with the official statement of your admission officer, we will refund your down payment within 2 weeks. Please note that your booking costs will not be refunded.

I booked and paid my Fontys University ACI room, what happens next?

We will check if your booking details are correct and if we received a valid copy of your passport and your housing form of Fontys University ACI, we will get in touch with you and send you your lease contract within 5 working days.

I booked and paid my Tilburg University room, what happens next?

We will check if your booking details are correct and if we received a valid copy of your passport and your (conditional) acceptance letter of Tilburg University, we will get in touch with you and send you your lease contract within 5 working days.

Where can I find an example of the lease contract?

You can find an example of the lease contract here.

What are the general terms and conditions?

You can find the general terms and conditions here.

 Services & Practical issues

How does the arrival day for Fontys University ACI students look like?

You don’t have to worry when you leave your home country because everything is well arranged for you. We like to give everyone a warm and worry-free welcome, so we start with picking you up of the airport!

On the 28th of January we organize an airport pick for all new incoming residents of Student Housing Holland. We will gather at one specific point at Schiphol airport and we will leave all together with a big tour bus in the direction of Tilburg.

We will take you to your new home and one of our team members will show you the accommodation and helps with checking in. Your keys, the public transport card, Dutch sim card and I*ESN membership, will be handed over to you along with all other kinds of practical information.

The opening of your Dutch bank account will take place within a week after your arrival, as well as picking up your own Dutch bike. And last but not least, we will organize a Welcome party at the I*ESN bar in the middle of the city center!

How does the arrival day for Tilburg University students look like?

You don’t have to worry when you leave your home country because everything is well arranged for you. We like to give everyone a warm and worry-free welcome, so we start with picking you up of the airport!

On the 17th AND the 28th of January we organize an airport pick for all new incoming residents of Student Housing Holland. We will gather at one specific point at Schiphol airport and we will leave all together with a big tour bus in the direction of Tilburg.

We will take you to your new home and one of our team members will show you the accommodation and helps with checking in. Your keys, the public transport card, Dutch sim card and I*ESN membership, will be handed over to you along with all other kinds of practical information.

The opening of your Dutch bank account will take place within a week after your arrival, as well as picking up your own Dutch bike. And last but not least, we will organize a Welcome party at the I*ESN bar in the middle of the city center!

What to do in case of a problem or emergency?

If something is wrong within the house feel free contacting us at service@studenthousingholland.com. Our team will handle your questions from there and we will always aim for a suitable and fast solution.

In case of an emergency, like fire, power shutdown or extreme leakage, you can call us by using our 24/7 emergency service.

What if something is broken in my room?

We offer a comfortable student accommodation and that includes good quality furniture for which we are very mindful. If any furniture is broken we will replace it immediately. Please note that the cost will be deducted from your deposit.

What to do when I lose my key?

Losing your key can happen to anyone of us so don’t feel bad if it happens to you. If you have lost your key and you can’t enter your house or room anymore, please contact us and we will come to your location and hand over your new key. Please note that the costs for replacing a key are €30,-.

Can I have my friend visit me and stay at my room?

Yes, you are allowed to have your friend over but not for longer than 3 days.

Note: You are responsible for the people that visit your accommodation in case of nuisance or damage.

Does Student Housing Holland provide additional services?

Bedding package
We offer a full bedding package so that you don’t have to hassle with bringing or finding decent bedlinen. Our bedding package contains: mattress protector, fitted sheet and duvet cover, 4 seasons duvet (1 for the winter and 1 for the summer), 1 cotton pillow and 1 towel. So, everything you need for a clean and comfortable bed! This package is not mandatory and you can order our bedding package for €95,- during the booking process of your room.

Personal Fridge
We have a fridge and freezer in every kitchen which can be used by all residents. However, some residents like to have an own fridge in their room. This is why we offer the rental of a personal fridge. This is an extra fridge to be placed in your bedroom, slightly bigger than an average hotel room fridge. The price of this fridge rental is €17,50 per month. Of course, we will make sure it is ready to use when you arrive, how cool is that! You can add your personal fridge during the booking process of your room.